Refund policy
We want you to love your outfit. This policy explains clearly how returns, exchanges, and refunds work at Parveen Chaudhry.
1. RETURN WINDOW
You may request a return or exchange within 14 days of the delivery date shown in your tracking confirmation. Requests made after this window cannot be accepted.
2. WHAT CAN BE RETURNED
Unstitched / ready-to-ship fabric, unused and in original packaging: Returnable within 14 days.
Stitched, off-the-rack outfits, unworn with tags attached: Returnable within 14 days.
Custom-stitched / made-to-measure outfits: Final sale, except manufacturing defects.
Items marked "Sale" or "Clearance": Final sale unless defective.
3. CONDITION REQUIREMENTS
Items must be unused, unwashed, and unaltered, with all original tags attached.
Items showing signs of wear, perfume, deodorant marks, or alteration cannot be accepted for return.
Please try items on carefully before removing tags.
4. HOW TO START A RETURN
Email customersupport@parveenchaudhary.com with your order number and reason for return within 14 days of delivery.
Our team will confirm eligibility and provide return shipping instructions within 2 business days.
Pack the item securely in its original packaging and ship it to the address provided in our confirmation email.
5. RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we cover the return shipping cost.
6. REFUNDS
Once your return is received and inspected, we will notify you of approval or rejection of your refund.
Approved refunds are issued to your original payment method within 7-10 business days.
Original shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).
7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a free replacement or full refund, including any shipping costs incurred.
8. EXCHANGES
We currently process exchanges as a return followed by a new order, to ensure the fastest processing time. Contact our support team and we'll guide you through it.
9. ORDER CANCELLATIONS
Orders can be cancelled free of charge within 12 hours of placement, provided the order has not yet entered production or shipping. After this window, custom orders already in production cannot be cancelled.
10. CONTACT US
For any return, refund, or exchange questions: customersupport@parveenchaudhary.com / +1 (917) 719-4416 (US) / +92 347 11 444 88 (Pakistan)
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